OzVapeMate respects your privacy. This policy explains what personal information we collect, why we collect it, and how we keep it safe.
What We Collect
When you browse or buy from us, we may collect: your name, email address, delivery address and order details; payment information (processed securely by our payment providers — we never store full card numbers); age-verification details, as our products are for adults 18+ only; and technical data such as your IP address, browser type and pages visited, gathered through cookies and analytics tools.
How We Use Your Information
We use your information to process and deliver orders, communicate with you about purchases or enquiries, verify that customers are adults, improve our store and product range, and — only if you’ve opted in — send you our newsletter with new arrivals and restock news. You can unsubscribe at any time via the link in any email.
Cookies
Our site uses cookies to keep your cart working, remember your preferences and help us understand how the store is used. You can disable cookies in your browser, though some features (like checkout) may not function without them.
Who We Share It With
We share personal information only with the service providers needed to run the store — payment processors, delivery carriers and email platforms — and only to the extent necessary. We do not sell your personal information to anyone. We may disclose information where required by law.
Data Security & Retention
We take reasonable technical and organisational measures to protect your information against loss, misuse or unauthorised access. We retain order records as required for tax and legal purposes, and other personal data only for as long as needed for the purposes described above.
Your Rights
You may request access to the personal information we hold about you, ask us to correct it, or request its deletion where the law allows. To exercise any of these rights, contact us via the contact form and we’ll respond within a reasonable timeframe.
Changes to This Policy
We may update this policy from time to time. The current version will always be published on this page, and continued use of the store after changes take effect constitutes acceptance of the updated policy.